Understand the fieldwork
We worked with assessors and operational stakeholders to map real journeys, evidence needs, security constraints and offline scenarios.
Success stories / Department for Transport
Transforming Onsite Security Assessments
Department for Transport | Aviation DirectorateWR Logic revamped the DfT’s onsite assessment platform to work offline, across devices and with a redesigned user experience. The result was a 35% reduction in assessment time, a 50% increase in user satisfaction and more than £100,000 saved annually.
The challenge
Improving a service people depend on
Aviation assessors needed to capture sensitive findings reliably in varied onsite environments, including locations with limited connectivity. The existing experience introduced avoidable administration, inconsistent device support and delays between assessment and review.
Our approach
Focused on delivery, trust and lasting internal capability.
Redesign around the task
The service was simplified around the sequence of an assessment, with clearer navigation, structured evidence capture and responsive interfaces.
Engineer for resilience
Offline-first behaviour, secure synchronisation and cross-device support allowed teams to continue working confidently wherever assessments took place.
Improve through evidence
Iterative releases and user feedback helped the team refine usability while maintaining the controls required for a critical aviation service.
The outcomes
Value made visible
Capabilities used
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Share the service challenge, constraints and outcome with our team.