Frequently asked questions

Absolutely. Most of our public-sector partners aren’t from technical backgrounds. We speak in plain terms, avoid jargon and work collaboratively so your team feels informed and empowered throughout the process.

Security is built into everything we do. Over 90% of our staff are security cleared, and we follow best practices aligned with NCSC guidance. From identity and access management to regular penetration testing, we take every measure to keep your data and users safe.

Yes. We’re an approved supplier on both the G-Cloud and Digital Outcomes & Specialists (DOS) frameworks. We have extensive experience working with public-sector organisations, ensuring compliance with procurement requirements, GDS service standards, accessibility regulations and data-protection obligations. Our delivery approach aligns with government processes, offering transparency, flexibility and audit readiness throughout.

Definitely. We specialise in the Microsoft ecosystem, including Microsoft 365, Teams, SharePoint, Exchange Online, Entra ID, Intune, Purview, Power Platform, Azure and Dynamics. We can help you migrate, secure, govern, automate and integrate your existing services to deliver more value from your Microsoft investment.

Yes. We can provide programme, architecture, migration, security, adoption and service-transition capability across Microsoft 365. For multi-organisation government programmes, we create common standards and reusable migration patterns while accommodating appropriate departmental boundaries, readiness and operational responsibilities.

Our capability covers Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, Microsoft Purview and integration with Power Platform and Azure. Scope is confirmed through discovery, licensing analysis and technical assessment.

We start with identity, administrative privilege and secure configuration. The design can include multifactor authentication, Conditional Access, least-privilege roles, endpoint compliance, information protection, audit, retention, data-loss prevention and security operations. Controls are mapped to the government’s applicable policy and risk requirements.

Adoption is planned as a delivery workstream, not left until launch. We segment users, engage leaders, build a champion network, prepare multilingual and role-based learning, equip support teams and measure usage and service outcomes through each deployment wave.

Yes. We assess identities, mailboxes, files, sites, permissions, applications, devices and connectivity before designing migration waves. Pilots, rehearsals, reconciliation, user communications and hypercare protect service continuity and provide evidence for each decision gate.

We combine strategic thinking, technical depth and a human-first mindset. Our clients value how we listen, how we solve problems and how we empower teams to continue improving after we leave.

Yes. We offer managed services that include monitoring, maintenance, optimisation and user support, ensuring your service stays secure, accessible and effective long after launch.

Our delivery model is built around fixed work packages, transparent progress reporting and agile collaboration. We scope carefully upfront and maintain clear communication throughout to avoid surprises.

Yes. Legacy modernisation is a core part of our offering. We help you integrate, upgrade or gradually replace outdated systems while ensuring continuity and minimal disruption to your teams and users.

It begins with a conversation. Whether you’re exploring an idea or have a defined brief, we’ll help you clarify your needs and suggest the best next steps. Our Start Your Digital Discovery session is a great place to begin.

We build with accessibility from day one, meeting WCAG standards and designing with diverse user needs in mind. We test with real users, including those with access needs, to ensure every solution works for everyone.

Yes. We don’t just deliver solutions; we enable your team to own and operate them. We provide tailored training, documentation and ongoing support as needed to build internal capability.

Absolutely. Many of our clients begin with a prototype or pilot. We help you prove value early, gather feedback and then scale with confidence, avoiding large upfront commitments.

We work in agile sprints, allowing flexibility throughout the project. We’ll regularly review progress with you and adjust scope or priorities as needed to keep outcomes aligned with your goals.

You do not need a finished brief. It helps to bring the challenge you are trying to solve, who it affects, any known constraints and what a better outcome would look like. We can help structure everything else.

Yes. We can help define the problem, expected benefits, delivery options, indicative effort, dependencies and measurable outcomes so decision-makers have a clear and evidence-based case to consider.

Yes. We support local government, health and life sciences, education, transport, defence, public safety and regulated enterprise organisations. We adapt our approach to each sector’s users, operating environment and obligations.

Absolutely. A focused discovery, technical assessment or prototype can test the need, risks and feasibility before significant investment. You receive clear findings and practical next-step options.

Yes. We can review your brief, clarify assumptions and propose a proportionate delivery approach. Where useful, we will identify gaps or alternatives that could reduce risk or improve the intended outcome.

We usually recommend a small cross-functional group representing service ownership, users, operations, technology, security and policy or compliance. The exact mix depends on the challenge and can remain lightweight.

We use agile, hybrid and phased delivery approaches, selecting the model that best fits the service, governance environment and level of uncertainty. The method is always explained clearly and agreed with you.

You will have regular demonstrations, progress updates, visible priorities, risks and decisions. We tailor reporting to your governance needs while keeping day-to-day communication direct and useful.

Yes. Our teams regularly work within blended delivery groups. We establish clear responsibilities, shared ways of working and open documentation so knowledge and decisions move effectively across organisational boundaries.

We identify risks and dependencies early, assign owners and review them throughout delivery. Important decisions, mitigations and changes remain visible so they can be addressed before they affect outcomes.

Yes. We can assess the service, technology, delivery model and supplier landscape, then agree a recovery plan focused on the most urgent risks. Our approach protects continuity while rebuilding clarity and momentum.

We agree outcome measures at the start and review them throughout delivery. Depending on the service, these may cover task completion, processing time, reliability, accessibility, adoption, cost, user confidence or operational capacity.

Yes. We design API-led, event-driven and platform-native integrations around your existing architecture. We assess interfaces, data quality, security and operational ownership before selecting the most maintainable approach.

Yes. We design and engineer secure cloud-native applications using modern architectures, automated delivery pipelines and managed services where appropriate. We balance scalability with supportability and cost.

Yes. We compare user needs, complexity, integrations, performance, security, ownership and expected change. Low-code and custom engineering can also work together, so the recommendation is based on fit rather than preference.

Yes. We build governed data pipelines, models, dashboards and decision-support tools. We begin with the decisions users need to make, then design the data and reporting experience around those outcomes.

Yes. We identify suitable, bounded use cases and assess data, risk, explainability and human oversight before implementation. We can support pilots, governance, integration, monitoring and responsible scaling.

We favour open standards, documented interfaces, portable data and clear handover. Where platform-specific services provide value, we make dependencies explicit so you can make an informed ownership decision.

We apply privacy by design, data minimisation, appropriate encryption, role-based access and secure development practices. Controls are shaped by the data, threat model and regulatory context of each service.

Yes. Testing can include automated code and dependency checks, configuration review, vulnerability assessment and independent penetration testing. The assurance plan is proportionate to the service and its risk profile.

Yes. We align research, service design, accessibility, technology and delivery evidence with the relevant Service Standard. We can help teams prepare for assessments and respond constructively to recommendations.

We help teams understand lawful use, minimise collected data, define retention and access, and build privacy controls into the service. We collaborate with your data-protection specialists and support impact-assessment evidence where required.

Yes. We have extensive experience in sensitive public-sector environments and can provide security-cleared personnel for suitable engagements. Access and handling arrangements are agreed according to the project’s classification and needs.

We maintain dependency visibility, review licences, scan for known vulnerabilities and plan timely updates. Third-party components are selected deliberately and recorded so operational teams understand their purpose and ownership.

The service can include monitoring, incident response, maintenance, release management, security updates, performance optimisation, service reporting and user support. We tailor coverage and service levels to operational need.

Yes, where the service requires it. We can agree extended-hours or round-the-clock support arrangements, escalation paths and response targets based on criticality and user need.

We use agreed severity levels, escalation paths and communication procedures to restore service safely. After significant incidents, we review causes and actions so the service becomes more resilient.

Yes. We use a structured transition covering documentation, environments, access, outstanding risks, service history and operational responsibilities. The aim is to protect continuity while building a reliable support baseline.

Yes. Our managed services can include a prioritised improvement backlog informed by monitoring, user feedback, support trends, security updates and changing organisational needs.

We plan for ownership from the beginning. Documentation, knowledge transfer, training and operational runbooks support an orderly transition to your team or another supplier when the time is right.