Establish a service model
Clear support pathways, ownership and prioritisation brought consistency across a diverse application estate.
Success stories / Department for Transport
Awarded DfT’s Strategic Support Contract
Department for Transport | Microsoft 365 & Power PlatformWR Logic was selected to provide ongoing support for DfT’s Microsoft 365 and Power Platform applications. Automation, DevOps and a user-first approach have reduced costs, improved service quality and positioned DfT to scale innovation confidently.
The challenge
Improving a service people depend on
A growing portfolio of low-code and collaboration services required consistent support, governance and engineering practices. The department needed to maintain service quality while enabling teams to innovate safely at scale.
Our approach
Focused on delivery, trust and lasting internal capability.
Automate repeatable work
DevOps pipelines and workflow automation reduced manual handling and improved the reliability of change.
Strengthen governance
Reusable standards and proportionate controls helped teams deliver quickly without compromising security or maintainability.
Keep users at the centre
Service feedback and operational evidence informed priorities, ensuring investment remained connected to real needs.
The outcomes
Value made visible
Capabilities used
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